15th May 2007, 10:20 PM
Hi
We are replying to every user individually now and about to update the site to explain things. There is no availability to call us; we cannot receive calls and voicemails are not being received, this will be resolved too.
All orders up to the end of April are dispatched now and the May orders are being sent out tomorrow.
Those of you who have requested refund will get them if still required.
Personal problems have caused the dispatch issues but the lack of communication is abhorrent and I apologise profusely. The dispatch and stock management is being handed over this week as our current situation has not been managable. A number of personal events have caused massive disruption here and impacted on customers too much. We dont want this sort of thing to impact upon you, so we are investing in a faster, more efficient solution.
I apologise unreservedly and ashamed at how disappointed our customers are, we have prided ourselves on speed and honesty in the past, and it pains me to read this thread.
As I said, all orders are coming out now and should be with you any day.
Thanks,
Ian
Ian
http://www.getatrowel.co.uk - tools & supplies for archaeology
We are replying to every user individually now and about to update the site to explain things. There is no availability to call us; we cannot receive calls and voicemails are not being received, this will be resolved too.
All orders up to the end of April are dispatched now and the May orders are being sent out tomorrow.
Those of you who have requested refund will get them if still required.
Personal problems have caused the dispatch issues but the lack of communication is abhorrent and I apologise profusely. The dispatch and stock management is being handed over this week as our current situation has not been managable. A number of personal events have caused massive disruption here and impacted on customers too much. We dont want this sort of thing to impact upon you, so we are investing in a faster, more efficient solution.
I apologise unreservedly and ashamed at how disappointed our customers are, we have prided ourselves on speed and honesty in the past, and it pains me to read this thread.
As I said, all orders are coming out now and should be with you any day.
Thanks,
Ian
Ian
http://www.getatrowel.co.uk - tools & supplies for archaeology