29th May 2007, 08:16 PM
I have given up and asked for a refund. I was fobbed off one time too many this afternoon... Every time I asked questions such as has the order actually been sent, if so when, if not when do you expect that it will, did you ever find the tracking numbers, when did it actually go in the post..? Ian would always respond with an unhelpful statement like 'if you haven't received anything then it must be a problem with Royal Mail'... So I would reply 'it has definitely been sent then? What is the tracking number? Will you chase it up? Have I to chase it up..? Then there would be silence.
When I contacted PayPal they informed me that you only have 40 days from the date that the money was taken from your account to file a dispute with them to reclaim your money. I only just made it and had no idea!
So, if anyone else out there is coming close to 40 days and wants to make a claim to get their money refunded through PayPal, then they need to do it immediately or there's nothing PayPal can do to claw back the money after the deadline. After this point you can only rely on the seller to refund the money. There's no way that I could rely on Get a Trowel to refund me.
I have wasted valuable time and effort on all of this and I can't tell you how p****d off, frustrated and disappointed I am! In addition, Ian has not been honest or helpful with me, and this makes me worry about the entire Get a Trowel set up.
Anyway, thanks for the alternative supplier tips everyone, I'll be following them up...
When I contacted PayPal they informed me that you only have 40 days from the date that the money was taken from your account to file a dispute with them to reclaim your money. I only just made it and had no idea!
So, if anyone else out there is coming close to 40 days and wants to make a claim to get their money refunded through PayPal, then they need to do it immediately or there's nothing PayPal can do to claw back the money after the deadline. After this point you can only rely on the seller to refund the money. There's no way that I could rely on Get a Trowel to refund me.
I have wasted valuable time and effort on all of this and I can't tell you how p****d off, frustrated and disappointed I am! In addition, Ian has not been honest or helpful with me, and this makes me worry about the entire Get a Trowel set up.
Anyway, thanks for the alternative supplier tips everyone, I'll be following them up...