1st June 2007, 02:16 PM
I have looked at the situation in detail based on what Taverna Cat says in her posts which are inconsistent and getatrowel web site.
The long and short of it is that getatrowel have done nothing wrong yet. They say clearly that 28 days should be allowed for delivery.
Taverna Cat placed her order less than 28 days before she left for Greece.
Have her trowels been delivered to her department yet?
Has she checked they are not lost in the internal post?
If getatrowel records shows that the goods have been delivered to the university (not the person) they are within their rights not to give a refund until the goods have been returned.
Getatrowel do say that normally trowels are dispatched within 2 days but they donot garantuee this. Getatrowel have also apologised for a slower than normal delivery time.
Taverna Cat clearly is not happy about the situation but she should have ordered her trowels earlier to garantuee delivery before she departed to Greece.
Dr Peter Wardle
Taverna Cat
1 St May â Order Placed
10 th May Taverna Cat places post on BAJR saying she placed her order 10 days ago
15th May Getatrowel posts on BAJR
26th May Taverna Cat departs the UK
28th May date order should be delivered by in the UK
29th May Taverna cat asks for a refund
5th June Refund from Get a trowel due
Getatrowel Terms of Business are as follows
Making a purchase
All prices are shown in £Sterling.
PayPal deals with all online transactions. Just click on the item you wish to buy and add to the shopping cart. After you have finished your selection, click on "Secure Checkout" and you will be asked for a few details that we need to be able to satisfy the order. Please print or save your PayPal email receipt for your own records.
If you are shopping from outside the UK, select the correct shipping destination, place your order and PayPal will convert the transaction to your home country currency.
getatrowel.co.uk reserves the right to alter any product description, price or website image without prior notice.
Shipping and Handling
Postage and packaging costs is £1.79 per trowel in the UK for Recorded Delivery. Outside the UK shipping costs will vary. Your order will be posted securely and quickly, normally within 48 hours from when you placed your order. Please allow up to 28 days for delivery. Please always check that delivery costs are acceptable before finalising your purchase.
Please be aware that if you are resident outside the European Union you may be liable to pay local taxes and import duties upon receipt of your goods. You are solely responsible for the payment of any levies imposed upon you in your own country of residence and getatrowel.co.uk cannot be held liable for these additional charges.
Tax Charges
getatrowel.co.uk is not a VAT registered company; therefore no taxes are added on to the price for EU customers. See above for non-EU customers.
Returns Policy
Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website, for a full refund. So if, for any reason, you are not completely happy with your purchase, simply return it within 7 days of delivery, unused in its original packaging together with your receipt.
We will notify you via email when we have processed your refund. This usually takes around 7 working days. Please note that we cannot refund the original cost of delivery, and that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty. Note: online orders credit/debit cards will be re-credited to your PayPal account.
The long and short of it is that getatrowel have done nothing wrong yet. They say clearly that 28 days should be allowed for delivery.
Taverna Cat placed her order less than 28 days before she left for Greece.
Have her trowels been delivered to her department yet?
Has she checked they are not lost in the internal post?
If getatrowel records shows that the goods have been delivered to the university (not the person) they are within their rights not to give a refund until the goods have been returned.
Getatrowel do say that normally trowels are dispatched within 2 days but they donot garantuee this. Getatrowel have also apologised for a slower than normal delivery time.
Taverna Cat clearly is not happy about the situation but she should have ordered her trowels earlier to garantuee delivery before she departed to Greece.
Dr Peter Wardle
Taverna Cat
1 St May â Order Placed
10 th May Taverna Cat places post on BAJR saying she placed her order 10 days ago
15th May Getatrowel posts on BAJR
26th May Taverna Cat departs the UK
28th May date order should be delivered by in the UK
29th May Taverna cat asks for a refund
5th June Refund from Get a trowel due
Getatrowel Terms of Business are as follows
Making a purchase
All prices are shown in £Sterling.
PayPal deals with all online transactions. Just click on the item you wish to buy and add to the shopping cart. After you have finished your selection, click on "Secure Checkout" and you will be asked for a few details that we need to be able to satisfy the order. Please print or save your PayPal email receipt for your own records.
If you are shopping from outside the UK, select the correct shipping destination, place your order and PayPal will convert the transaction to your home country currency.
getatrowel.co.uk reserves the right to alter any product description, price or website image without prior notice.
Shipping and Handling
Postage and packaging costs is £1.79 per trowel in the UK for Recorded Delivery. Outside the UK shipping costs will vary. Your order will be posted securely and quickly, normally within 48 hours from when you placed your order. Please allow up to 28 days for delivery. Please always check that delivery costs are acceptable before finalising your purchase.
Please be aware that if you are resident outside the European Union you may be liable to pay local taxes and import duties upon receipt of your goods. You are solely responsible for the payment of any levies imposed upon you in your own country of residence and getatrowel.co.uk cannot be held liable for these additional charges.
Tax Charges
getatrowel.co.uk is not a VAT registered company; therefore no taxes are added on to the price for EU customers. See above for non-EU customers.
Returns Policy
Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website, for a full refund. So if, for any reason, you are not completely happy with your purchase, simply return it within 7 days of delivery, unused in its original packaging together with your receipt.
We will notify you via email when we have processed your refund. This usually takes around 7 working days. Please note that we cannot refund the original cost of delivery, and that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty. Note: online orders credit/debit cards will be re-credited to your PayPal account.