28th January 2008, 10:31 AM
That's a bit sad... as you said, it started as a great idea; lets hope its just a glitch.
Bad press is not good for any company, and making sure the customer is happy- and contact is kept up is imperative... Past Horizons had a lost package to one customer.. (thanks Parcel Farce) but ensured that a refund was made immediately - and in another case.. to Italy, ensured another consignment was sent. Its important that the customer feels informed. Better to lose money than lose customer confidence.
"No job worth doing was ever done on time or under budget.."
Khufu
Bad press is not good for any company, and making sure the customer is happy- and contact is kept up is imperative... Past Horizons had a lost package to one customer.. (thanks Parcel Farce) but ensured that a refund was made immediately - and in another case.. to Italy, ensured another consignment was sent. Its important that the customer feels informed. Better to lose money than lose customer confidence.
"No job worth doing was ever done on time or under budget.."
Khufu