27th August 2011, 09:27 PM
Kel Wrote:
ITIL is about IT service management. Not all sections of the industry adhere to it - it's voluntary. Not everyone in the IT industry follows ITIL. Some companies use ITIL, some have in-house standards, some have none at all. ITIL is voluntary and in *some* areas of business it can give you a competitive edge. But it very much depends on what the client is looking for. If having ITIL accreditation looks like it'll cost you ?xx thousand more, then many clients will opt for the cheaper services without the ITIL logo attached.
Any set of standards will be circumvented by those who don't like it/don't like the "overhead". With ITIL everyone knows what they are getting - that was the point I was trying to make. And I know it is about service management but it is just as applicable to other areas of IT which means it is flexible and therefore WORKS for those that use it.
Kel Wrote:
Standards cost, at every stage. Training, accreditation, service provision, service purchase... I'd love to see something like that in archaeology - but who's going to pay? Essentially, the good practitioners will just be adding a financial overhead to a contract to cover their compliance costs, as they'll already be doing the work to that high standard anyway. No client's going to wear that. They probably wouldn't have before and they certainly won't in the current climate. Less rigorous practitioners won't be bothered about standards, and if their clients aren't bothered about standards now, then they aren't going to be unless a third party does a miraculous sales job.
Why does it have to cost? Cost free is possible if it is voluntary (as ITIL is) and the client will know what to expect from a company (of whatever industry) if the standard is accepted widely and used.
Kel Wrote:
Also, I've never known ITIL withdraw accreditation from a non-compliant organisation, which claimed to be following ITIL but wasn't. If you're looking for a way of policing archaeology and enforcing good practice, ITIL isn't a good model anyway .
I wasn't ITIL accredited but those in the industry knew the levels of service I provided becasue they knew what ITIL was; and it is a good model because...
Kel Wrote:
It just shows that you've been trained on how to deliver good service - it's not a cast-iron guarantee that you will actually deliver it. Which means I've argued myself round in a big circle and disappeared up my own posthole.
See you in the bar...:face-stir:
Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well preserved body, but rather to skid in sideways, Merlot in one hand, Cigar in the other; body thoroughly used up, totally worn out, and screaming "WOO HOO, what a ride!