Diggers Forum. Anonymous Complaints.

[Crocodile]

"A "good" complaint has first tried to sort it without recourse to CIFA ".

Most employees do not feel comfortable or able to pursue complaints with their employers through fear of negative recompense.

It's not helpful to descibe a complaint as "good" or bad depending on whether the compainant feels confident to first pursue the complaint with the organisation or individual. It's a "good" example of how complaints procedures are worded to put people off complaining.