15th July 2005, 12:35 AM
As the direct result of my rantings on here, I was immediately sent a full copy of the HS manual from my employers HS manager despite the fact that my rantings were not aimed at them. I was offered and indeed, entered into full and frank dialogue with said manager! How often does that happen? Professionalism costs nothing. Kevin, I agree, and thank you for the link. I think that I am trying to achieve a level playing field in my suggestion regarding the SCAUM handbook in that, if the field staff understand the guidelines of Unit Managers, consistancy may not then continue to be a pipe dream. I do agree however, that HS procedures and not simply guidelines are needed..just look at how ridiculously useless ppg16 has been as "guidence" but thats a thread elswhere...