19th June 2007, 02:04 PM
Sorry guys at getatrowel: nice idea but, as often the case, delivery is another matter.
Regret I have to report my order has not arrived within the 14 days that getatrowel quote. Neither have they responded to my emails asking when it will be delivered.
At present the page http://www.getatrowel.co.uk/bajr says the trowel is out of stock. On the main pages the trowel is indicated as being in stock.
I cannot therefore recommend that anybody buys from this company because:
1. They do not give their postal address
2. They are not contactable by phone (it has not been possible to contact them by phone since 1/6/2007 â but today I was actually able to leave a message!)
3. Their terms of business contradicts what they say in the pages when you actually buy the product ie allow 28 days as opposed to 14 days for delivery.
4. They do not respond to emails.
5. There appears to have been a general problem since Christmas.
I have done some investigation about the economics of trowel sales and I have to say I am not happy about paying a premium when there is such poor service.
We do still have Cotswold Archaeological Tools but I always think competition is healthy. So would anyone like to fill the void â¦..
Alternatively getatrowel could contact their customers and post something more on BAJR so we might have confidence in them.
Their last post said on 15/5/2007
âHi
We are replying to every user individually now and about to update the site to explain things. There is no availability to call us; we cannot receive calls and voicemails are not being received, this will be resolved too.
All orders up to the end of April are dispatched now and the May orders are being sent out tomorrow.
Those of you who have requested refund will get them if still required.
Personal problems have caused the dispatch issues but the lack of communication is abhorrent and I apologise profusely. The dispatch and stock management is being handed over this week as our current situation has not been managable. A number of personal events have caused massive disruption here and impacted on customers too much. We dont want this sort of thing to impact upon you, so we are investing in a faster, more efficient solution.
I apologise unreservedly and ashamed at how disappointed our customers are, we have prided ourselves on speed and honesty in the past, and it pains me to read this thread.
As I said, all orders are coming out now and should be with you any day.
Thanks,
Ianâ
Its such a pity â¦.
Peter Wardle
Regret I have to report my order has not arrived within the 14 days that getatrowel quote. Neither have they responded to my emails asking when it will be delivered.
At present the page http://www.getatrowel.co.uk/bajr says the trowel is out of stock. On the main pages the trowel is indicated as being in stock.
I cannot therefore recommend that anybody buys from this company because:
1. They do not give their postal address
2. They are not contactable by phone (it has not been possible to contact them by phone since 1/6/2007 â but today I was actually able to leave a message!)
3. Their terms of business contradicts what they say in the pages when you actually buy the product ie allow 28 days as opposed to 14 days for delivery.
4. They do not respond to emails.
5. There appears to have been a general problem since Christmas.
I have done some investigation about the economics of trowel sales and I have to say I am not happy about paying a premium when there is such poor service.
We do still have Cotswold Archaeological Tools but I always think competition is healthy. So would anyone like to fill the void â¦..
Alternatively getatrowel could contact their customers and post something more on BAJR so we might have confidence in them.
Their last post said on 15/5/2007
âHi
We are replying to every user individually now and about to update the site to explain things. There is no availability to call us; we cannot receive calls and voicemails are not being received, this will be resolved too.
All orders up to the end of April are dispatched now and the May orders are being sent out tomorrow.
Those of you who have requested refund will get them if still required.
Personal problems have caused the dispatch issues but the lack of communication is abhorrent and I apologise profusely. The dispatch and stock management is being handed over this week as our current situation has not been managable. A number of personal events have caused massive disruption here and impacted on customers too much. We dont want this sort of thing to impact upon you, so we are investing in a faster, more efficient solution.
I apologise unreservedly and ashamed at how disappointed our customers are, we have prided ourselves on speed and honesty in the past, and it pains me to read this thread.
As I said, all orders are coming out now and should be with you any day.
Thanks,
Ianâ
Its such a pity â¦.
Peter Wardle