27th June 2007, 11:43 AM
recieved this today:
Apologies from getatrowel.co.uk
July, 2007
This email is being sent to you from getatrowel.co.uk, as you have ordered from our website in the last month or so.
An explanation
Why we let you down
As you may be aware, getatrowel.co.uk has been going through a difficult time of late. First of all, let me apologise wholeheartedly for the distress and discomfort you have experienced in trying to purchase your archaeology tools. It is painful to write this email because we have prided ourselves on fast, efficient turnaround as well as quick, reliable and friendly customer service.
Well, there are no excuses. Only explanations, which I hope goes some way to you understanding our plight of late.
As a small business, we have been massively aggrieved by a number of major setbacks.
Certain manufacturers have let us down with supplies and this has had a knock-on effect to you. However, this could have been communicated much more clearly to you.
With only a few of us working on getatrowel, a number of personal problems and a house move ended up causing chaos and discomfort here- particularly with the end of the company internet connection which we expected to be back on within a few days. We have also had major problems with our phone service.
So what now?
All of the this doesn't help you get your goods! So, we have made some massive changes to getatrowel.co.uk to improve reliability and customer service:
* A new dispatch unit - we have a dedicated resource for postage & packing which will hugely increase the speed of delivery;
* New shopping cart coming soon;
* Many more website features to make ordering easier.
Many of you will now have received your orders, please accept this email as our sincerest apology. However, there are still a number of you who have not and do not want to wait any longer for your orders and understandably so. Therefore, we are happy to offer full refunds to you.
We expect all of our stock levels to be replenished within 12 days and all orders to be delivered within 3 weeks - hopefully sooner. If you do not want to wait, please email refunds@getatrowel.co.uk and we will give you your money back ASAP.
Again, many apologies to you for this lengthly inconvenience. Archaeology customers are the best in the world and have been so supportive of us since the very beginning. Very soon, we will find a way to pay you back. For now, please stick with us!
Kind Regards ,
Ian
Manager - getatrowel.co.uk
getatrowel.co.uk - supplies for archaeology
I suppose that it remains to be seen whether GAT can recover their reputation. It seems though that I have heard this story before.
Apologies from getatrowel.co.uk
July, 2007
This email is being sent to you from getatrowel.co.uk, as you have ordered from our website in the last month or so.
An explanation
Why we let you down
As you may be aware, getatrowel.co.uk has been going through a difficult time of late. First of all, let me apologise wholeheartedly for the distress and discomfort you have experienced in trying to purchase your archaeology tools. It is painful to write this email because we have prided ourselves on fast, efficient turnaround as well as quick, reliable and friendly customer service.
Well, there are no excuses. Only explanations, which I hope goes some way to you understanding our plight of late.
As a small business, we have been massively aggrieved by a number of major setbacks.
Certain manufacturers have let us down with supplies and this has had a knock-on effect to you. However, this could have been communicated much more clearly to you.
With only a few of us working on getatrowel, a number of personal problems and a house move ended up causing chaos and discomfort here- particularly with the end of the company internet connection which we expected to be back on within a few days. We have also had major problems with our phone service.
So what now?
All of the this doesn't help you get your goods! So, we have made some massive changes to getatrowel.co.uk to improve reliability and customer service:
* A new dispatch unit - we have a dedicated resource for postage & packing which will hugely increase the speed of delivery;
* New shopping cart coming soon;
* Many more website features to make ordering easier.
Many of you will now have received your orders, please accept this email as our sincerest apology. However, there are still a number of you who have not and do not want to wait any longer for your orders and understandably so. Therefore, we are happy to offer full refunds to you.
We expect all of our stock levels to be replenished within 12 days and all orders to be delivered within 3 weeks - hopefully sooner. If you do not want to wait, please email refunds@getatrowel.co.uk and we will give you your money back ASAP.
Again, many apologies to you for this lengthly inconvenience. Archaeology customers are the best in the world and have been so supportive of us since the very beginning. Very soon, we will find a way to pay you back. For now, please stick with us!
Kind Regards ,
Ian
Manager - getatrowel.co.uk
getatrowel.co.uk - supplies for archaeology
I suppose that it remains to be seen whether GAT can recover their reputation. It seems though that I have heard this story before.